For the past eight years, we’ve been monitoring the skills restaurants, hotels, food service and other hospitality businesses are looking for when hiring. Our most recent data shows that these three skills top the charts, regardless of position, speciality or industry segment.
- Communication
Communication is a two-way street and while the focus is often on the ability to articulate your thoughts in verbal and written form, active listening is the other crucial half of being a successful communicator. - Teamwork
Maintaining a great flow under high intensity and sometimes unpredictable circumstances can break many people, but for hospitality professionals, it’s what drives them. Service is a time-boxed activity where teamwork is essential, so it's no wonder that our job data points to it being one of the hospitality industry's most in-demand skills. And despite the present uncertainties, it remains certain that being a great teammate will contribute to your short and long term success regardless of what you do. - Customer Service
The skill of customer service is to provide timely and attentive service to a customer before, during and after a purchase while making sure their needs are met in a manner that reflects positively on the company or business. The end goal is to delight customers so that they will tell everyone how great your business is and also to return themselves.
