Building a successful team in hospitality starts with hiring the right people. But what exactly do top leaders look for in potential hires? Beyond technical skills, traits like resilience, communication, a passion for service, and teamwork are key. In this article, seven industry experts share the qualities they value most when hiring.
1
Self-discipline and Resilience
“I always look for soft skills, what I call human skills. Are you self-driven and disciplined? Can you handle tough situations with grace and confidence? When faced with a challenge, do you show resilience without feeling completely disheartened? Are you able to communicate your thoughts and feelings effectively, especially under pressure?”
— Saori Minakawa, Director of People & Culture at NA:EUN Hospitality
2
Heart and Commitment
“I look for two attributes in an individual when I’m hiring: heart and giving a shit. Neither of these can be taught or trained; both are important and breed success.”
— Chris Shepherd, Author, Chef Consultant and Founder of Southern Smoke Foundation
3
Passion for Hospitality and Work Ethic
“I look for a passion for hospitality, combined with a strong work ethic and a genuine desire to create memorable guest experiences. I’ve learned that the best hires are those who bring both energy and a collaborative attitude to the team.”
— Nikki Langworthy, General Manager at Perle Restaurant
4
Open-mindedness and Willingness to Learn
“I look for: open mindedness, a strong willingness to learn our methods, enthusiasm, humbleness, a strong work ethic and someone who can work well with a team.”
— Hugo Ortega, Executive Chef / Co-Owner of H Town Restaurant Group
5
Creativity, Curiosity, and Empathy
“ I look for the following qualities in aspiring professionals: Insatiable curiosity, endless creativity, boundless optimism, steady empathy and balanced confidence.”
— Elizabeth Tilton, Founder & CEO of Oyster Sunday & OS BENEFiTS.
6
Positivity and Intelligence
“I look for positivity and intelligence. You can't teach a positive perspective or aptitude.”
— John Aldape, Director of Concept Development & Director of Operations at The Fifty/50 Restaurant Group
7
Openness to Learning and Growth
“I do my best not to overlook someone just because they are green and just entering the industry. I find that these individuals have a fresh mindset and sponge-like characteristics. As long as you have an openness to learning and a willingness to adapt I can provide you with the tools needed to succeed. I also look for someone who has a desire to grow and expand beyond their current space.”
— Jessica Salazar, Corporate Pastry Chef at Emmer & Rye Hospitality Group and Pullman Market
